Number three,
analyst and requirements engineer. And yeah, this is also a role that I have
loved to do because it's, it's actually also research based in the sense that
as an analyst, you look into the data, look into the behavior and then you
reverse engineer the requirements from all the stakeholders, so the people who
are working with a software, with a product, with a service, whether they have
problems. So, once you understand where they are coming from, what they want to
do with the product, with the service, et cetera, then you can redevelop the
underlying product service or whatever. So, this has been a great opportunity
for me to network and collaborate within the companies I have been working for
as an analyst.
[00:07:00]
Eleonore:
All right, number four, which is customer experience and also customer support.
Well, in all these roles, you need to understand the behavior and the goals and
how the customers respond to the product, to the service they, how they use it.
And that's customer experience. So, you need to analyze and also guide them
from where they are to where they want to be. And that will be support. And
that's why being able to teach them what they need is really important.
All right,
number five, which would be marketing. So, one of the things that I learned as
an IT analyst, supporting marketing for corporate buying, is that you need to
educate the market before you market.
So, even if
you have goods that are obviously easy to use, I mean Aldi [00:08:00] Süd, I mean Aldi South. What do they sell?
They sell groceries. You know what to do with the grocery. But the thing is
that, the way Aldi operates is different to some of the discounters or
groceries in the different countries. So, that means, they weren't, they
weren't screaming hooray when Aldi came to the market, right? So, they had to
educate the potential customers in how to use the things within an Aldi market
to make the most out of the budget.
And that is
important that you always understand that marketing is also about teaching the
customer to use the products, to want the products and to use them, right?